RETURN POLICY
AT BROJOLA, CUSTOMER SATISFACTION IS IMPORTANT TO US. PLEASE REVIEW OUR RETURN CONDITIONS BELOW.
✅ ELIGIBLE RETURNS
YOU MAY REQUEST A RETURN OR EXCHANGE IF:
- YOU RECEIVED A DAMAGED OR DEFECTIVE PRODUCT
- YOU RECEIVED THE WRONG ITEM
⏳ RETURN REQUEST PERIOD
- REQUESTS MUST BE MADE WITHIN 48 HOURS OF RECEIVING YOUR ORDER
- REQUESTS MADE AFTER THIS PERIOD MAY NOT BE ACCEPTED
📦 RETURN CONDITIONS
- PRODUCT MUST BE UNUSED AND IN ORIGINAL PACKAGING
- ALL ITEMS MUST BE IN THE SAME CONDITION AS DELIVERED
- PROOF OF PURCHASE OR ORDER CONFIRMATION IS REQUIRED
❌ NON-RETURNABLE ITEMS
FOR HYGIENE AND SAFETY REASONS:
- OPENED OR USED PERSONAL CARE PRODUCTS CANNOT BE RETURNED
- PRODUCTS DAMAGED AFTER DELIVERY ARE NOT ELIGIBLE
🔄 EXCHANGE / REFUND PROCESS
- APPROVED RETURNS MAY BE EXCHANGED OR REFUNDED
- REFUNDS (IF APPLICABLE) ARE ISSUED VIA AGREED METHOD
- SHIPPING FEES MAY NOT BE REFUNDABLE UNLESS THE ERROR IS OURS
🚚 RETURN SHIPPING
- IN CASE OF OUR ERROR (WRONG/DAMAGED ITEM), WE COVER RETURN COSTS
- OTHERWISE, RETURN SHIPPING MAY BE THE CUSTOMER’S RESPONSIBILITY
📞 HOW TO REQUEST A RETURN
CONTACT US VIA PHONE OR WHATSAPP WITH:
- YOUR ORDER DETAILS
- DESCRIPTION (AND PHOTO IF POSSIBLE) OF THE ISSUE
WE WILL GUIDE YOU THROUGH THE PROCESS.
BROJOLA RESERVES THE RIGHT TO REFUSE RETURNS THAT DO NOT MEET THESE CONDITIONS.